What is the listening lounge

We offer a warm welcome and non-judgmental support to local people looking for a quick non-clinical response to help with their current mood or unhelpful emotions. A key purpose of this service is to offer people different choices to managing their mental health and wellbeing, helping them avoid unnecessary visits to accident and emergency and other urgent care services.

Mental Health Background

The Bolton Listening Lounge provides a safe space for people who are experiencing mental distress or feel they are going through a personal crisis. Our service staff can support people with low level calming interventions and make referrals to a variety of supportive services. Our navigator will be able to link you in with local services that can help and it won’t just be signposting with a number to ring. Our advocate will be able to help with the practical difficulties in life that make your mental health worse.

The Bolton Listening Lounge has strong links to support groups, organisations and other opportunities in the community which support people in building social networks and develop essential coping skills to reduce poor mental wellbeing in the future.

Helpful Information

Frequently Asked Questions

When we are open
We are open from 15:00 to 22:00 everyday including weekends and bank holidays
How to contact us

Phone us on 01204 917739 or email us at boltonll@family-action.org.uk

Non Emergency Contacts

Who else can you contact

If it is not an emergency but you require health advice, visit NHS 111 online or call 111.

If you need non-emergency access to the police call 101.

Visit your local Accident & Emergency department if you need urgent physical health care or an urgent mental health assessment. You can ring the 24/7 Mental Health Crisis Helpline for all ages on 0800 953 0285

Please remember this is not an emergency service

If you or someone else is in immediate danger, call 999. You should attend your local NHS Accident & Emergency if you need urgent physical health care or require an urgent mental health assessment.

The Bolton Listening Lounge is provided as a partnership between the staff of

MhIST BoltonFamily Action | Band BoltonGreater Manchester Mental Health | NHS